License key

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robtwae
Posts: 3
Joined: Fri Aug 15, 2014 2:14 am

License key

Post by robtwae »

I purchased Decibel two years ago from iTunes for use on my laptop. I recently purchased a new desktop iMac and would like to install Decibel on it. I've searched my email and have found the receipt for the purchase but no license key for activating Decibel. Where can I find it?

Robert
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sbooth
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Posts: 2458
Joined: Fri Dec 23, 2005 7:45 am
Location: USA
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Re: License key

Post by sbooth »

The license file is saved in ~/Library/Application Support/Decibel/. It's easiest to find using spotlight to search for a file with the .decibel-license extension.
robtwae
Posts: 3
Joined: Fri Aug 15, 2014 2:14 am

Re: License key

Post by robtwae »

Hi:

I have the latest Mac OS (Yosemite) and I don't have a folder called Decibel in this location... ~/library/Application Support/Decibel.

Where can I get my license key?

Regards,

Robert
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sbooth
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Posts: 2458
Joined: Fri Dec 23, 2005 7:45 am
Location: USA
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Re: License key

Post by sbooth »

If you send me a PM with your order number I will contact you directly with the key.
robtwae
Posts: 3
Joined: Fri Aug 15, 2014 2:14 am

Re: License key

Post by robtwae »

Thanks. I sent you a PM with the info. Let me know if you didn't get it.

Regards,

Robert
onespiritual
Posts: 2
Joined: Sun Feb 22, 2015 3:09 pm

Re: License key

Post by onespiritual »

I have the same problem — no license file available anymore at the FastSpring link in my "Your Decibel License Information" email... But I can't PM you, @sbooth, it says I have to participate more to have permission for this...
SAMI00
Posts: 1
Joined: Fri Apr 10, 2015 10:00 pm

Re: License key

Post by SAMI00 »

sbooth wrote:If you send me a PM with your order number I will contact you directly with the key.
I have the same problem however I can't seem to send you PM. I have the paypal receipt for the purchase. Can you send me a PM please?
MrGone87
Posts: 1
Joined: Thu Jul 23, 2015 1:49 pm

Re: License key

Post by MrGone87 »

Hello i am having this same issue can i send you a pm as well?
Clerkenwell
Posts: 3
Joined: Mon Feb 29, 2016 12:33 pm

Re: License key

Post by Clerkenwell »

I'm having problems with Decibel and freezing and not getting sound from FLAC files. I have Yosemite. In my Application Support folder all I have is a Playlist.plist thing. Is this how it should be? I had the trial version and then bought Decibel as an App.

Many thanks!
joe c
Posts: 1
Joined: Tue Aug 29, 2017 4:05 pm

Re: License key

Post by joe c »

I've re-installed operating system and have been unable to register Decibel. Message reads: "Invalid license" "The name and license key do not match"
Newly registered to forum and unable to PM. Please assist me in this matter. Thank you.
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