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Lost license file

Posted: Wed Dec 12, 2012 10:06 pm
by jordandcarter
Hey,

I've upgraded OS and I can't find my license file in my time machine backup. I found the email to download the license again but the link doesn't give me my license anymore.

I tried to PM you sbooth but that feature isn't enabled for me yet because I just registered.

Re: Lost license file

Posted: Mon Dec 24, 2012 4:50 pm
by the_baz
I'm in the same boat... My SSD startup drive tanked and my license file for Decibel wasn't in a backed-up folder. Unable to PM sbooth, so I'm not sure what to do!

Please help... I already tried re-downloading the license file from the e-mail to no avail. A serial number would have been much more convenient (and something that I could have searched-out in my e-mail inbox, had the registration been lost someone on a machine).

Cheers.

Re: Lost license file

Posted: Mon Dec 24, 2012 5:26 pm
by the_baz
I've had the same thing happen to me. My license file for Decibel wasn't in a backup of my SSD startup drive that recently tanked. Is there any way to get it back, as (to my horror) I discovered clicking that the link in the post-purchase e-mail no longer downloads the license, nor is there any serial number that can be entered (an inconvenience, as that would have been backed-up to the cloud, by virtue of being in my e-mail inbox). Please advise & help!

Cheers.

Re: Lost license file

Posted: Tue Dec 25, 2012 1:35 pm
by sbooth
I agree about serial numbers- the method I'm using for Tag will be the licensing scheme for Decibel 2 and will avoid the need for a separate license file.

Re: Lost license file

Posted: Mon Dec 31, 2012 6:57 pm
by tcdk
The response does not seem to address the problem. How does one recover a license file?

My related problem is that I have changed Macs and need to transfer Decibel from my older
Mac to the new one that I am using now as my music server. How does one make the
transfer - or is it necessary to make a new purchase?

Tony

Re: Lost license file

Posted: Tue Jan 01, 2013 3:47 am
by sbooth
If you are transferring from one personal computer to another you may copy the license directly. It is stored in ~/Library/Application Support/Decibel/XXXX.decibel-license. If the license is lost please send me a PM with your order number and I will reactivated the download link.

Re: Lost license file

Posted: Mon Jan 14, 2013 6:41 pm
by the_baz
Thanks for the help, again, Stephen...

I am really enjoying the latest version of the app now that my Decibel license file is back where it belongs (and backed up!). Thanks again for an incredibly good & reasonably priced application!

Cheers,

Basil
in Atlanta

Re: Lost license file

Posted: Wed Jul 24, 2013 8:14 am
by corehun
sbooth wrote:If you are transferring from one personal computer to another you may copy the license directly. It is stored in ~/Library/Application Support/Decibel/XXXX.decibel-license. If the license is lost please send me a PM with your order number and I will reactivated the download link.
Hi, I am in the same situation . But I am a new comer so pm is not allowed for me. Need assistance?

Re: Lost license file

Posted: Thu Aug 01, 2013 11:04 am
by stuckinthe70s
I've just returned to using a macbook after going back to windows for a while. Obviously, I have lost my licence file, but to compound the problem I think when I purchased Decibel I was using a different email account as I cannot find any contact etc in my current email history. Is there anything you can do to help or will I have to buy another licence?

Re: Lost license file

Posted: Wed Aug 07, 2013 3:03 pm
by stringgz301
corehun wrote:
sbooth wrote:If you are transferring from one personal computer to another you may copy the license directly. It is stored in ~/Library/Application Support/Decibel/XXXX.decibel-license. If the license is lost please send me a PM with your order number and I will reactivated the download link.
Hi, I am in the same situation . But I am a new comer so pm is not allowed for me. Need assistance?

Ditto. Any suggestions?

Re: Lost license file

Posted: Thu Aug 08, 2013 6:20 pm
by asterix2k10
Hi,

I lost my license file also, when I was doing a clean install of my OS. I purchased decibel in 2011 (Order XXX.) I'm new and can't pm either.

What should I do?

Re: Lost license file

Posted: Sun Dec 22, 2013 7:36 am
by RaoulGonzo
sbooth wrote:If you are transferring from one personal computer to another you may copy the license directly. It is stored in ~/Library/Application Support/Decibel/XXXX.decibel-license. If the license is lost please send me a PM with your order number and I will reactivated the download link.

I'm a new member as well. I've lost my license and cannot PM. I have my order number, but have no way to get it to you. Any help is appreciated.

Re: Lost license file

Posted: Sun Dec 22, 2013 3:55 pm
by Axiom05
Why can't you PM? I had no problem sending a PM when I joined the forum several months ago, I did not even have a license for Decibel. You may not get a reply right away but you will at some point.